Friday, July 11, 2008

10++ Reasons to choose NullShells Networks

There are a lot of good reasons to sign up with NullShells Networks. However, we can't fit everything that we'd like to say here, but I'm going to try to fit some of it.

1. Less Confusion. From day uno you will have access to contact an account specialist. Your sales, technical support, and billing issues will all be handled by our talented team.

2. We always honor our plans. If our prices go up, your rate plan is locked in at the original price; if they go down you have the option of changing to the lower price.

3. Shell-centric services. One of our strengths is that all our services are shell-centric. We cater to people who want to have the ability to execute commands in the control panel but also in the console, even when it requires special permissions. Sometimes control panels are not the preferred tool...

4. Customizable plans. We're happy to set people up with a plan that includes features designed specifically to meet their needs. Even when those features are not listed on our page. Some of our customers that utilize custom services pay less than they normally would pay with another company.

5. We can GROW with YOU. Our page may not reflect us as being a full-service provider but our company has the ability to help you get setup with the services you need. We can customize services specifically to ensure that your mission critical operations are are highly available and fault tolerant.

6. Sensible Pricing. We don't offer mythological service plans with 1TB and Unlimited Bandwidth for $5.99. All of our customers could fully utilize their plans and our services would still have the same level of performance, reliability, and availability to which our community is attuned. We would also still be able to stay in business. You can expect fair and sensible prices from us. We can try to give you the lowest price possible; feel free to customize your plan and ask to "pay only for what you use". We don't mind haggling on details and pricing, and we'll do our best to match any competitors pricing. Honestly.

7. Top Notch Customer Service. We're a small company and we give our customers the attention they deserve. As the customer service manager, I can tell you that our customer service is paramount. Members of our team can be contacted individually via our web page, email, mobile, irc, aim, icq, msn, yahoo!, skype, and jabber. Our support is handled from our home office and a special alert is sent out every time a contact message is sent via the web page. We answer all inquiries as fast as possible; so far this year our average response time has been under 1 hour.

8. Undersold servers. Our servers are not only optimized, but they are all very much undersold. In nearly 3 years none of our servers has ever had over 100 users. (we had 99 on one at one point). Currently all of our servers have under 50 users.

9. We think ahead. We are positioned with established upgrade paths for our organization and our customers. Either of which can be initiated with little to no downtime. We believe thinking and planning ahead is an important part of being proactive, which is an integral part of our activity. We are always looking for opportunities to improve our reliability and performance, and we stay up to date with the latest security updates and patches.

10. 99.9% Uptime Best Effort. We make our best effort to keep 100% uptime, all the time. Our services are monitored 24x7x365 and they restart automatically upon detection of failure. Our servers themselves are monitored by an expanding distribution of networks which span across the entire globe. We have a team of technicians in North America, Europe, and even Asia that are ready to respond to failures around the clock.

11. NullShells Networks loves you! Really, we have a great team; we are caring, compassionate, and understanding. Our entire community is really unique. In short, we feel that providing quality services with a professional yet personalized experience is what customers really want.